Work Portfolio
Utility & Industrial
Complete product discovery, UI design and implementation management for new asset tracking and inventory management solution. (0—>1)
Life Sciences
SaaS customer retention and win rates via improved UX and productivity tools. Design and implementation of an analytics product (0 —>1) and activity tracking dashboards. Rebuilding of workflow engine to support predictive analytics and deeper business insights, setting the foundation for future AI initiatives. Introduced account configuration options required for the penetration of new markets and customer tiers.
Ecommerce
D2C optimization of average order value and conversion with improved checkout and promotions customer journey. Leading the migration and integration of company systems for a seamless transition after M&A.
EdTech/eLearning
Implementation of student engagement strategies to increase retention and course completion, including a Notification API, academic staff dashboard and student mobile applications.
Economic Development/Local Government
Instrumentation of entire SaaS application for better product analytics and understanding of company metrics. Redesign of end user experience for optimal engagement and progress through client programs. Recruitment, staffing and training of product department for future growth.